Frequently Asked Questions
Everything you need to know about your TentBox shopping experience.
How do I know which size will fit me best?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment measurements provided in the description.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on customs processing.
Are your materials sustainably sourced?
At TentBox, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and order weight.
How should I care for my TentBox apparel?
To maintain the longevity of your clothes, we recommend washing in cold water with similar colors and air-drying whenever possible. Avoid using bleach or high-heat tumble drying.